Vijay Impex Shipping Policy

At Vijay Impex, we aim to provide a seamless shopping experience for our valued customers. As a part of this commitment, we have crafted a comprehensive shipping policy to ensure reliable, efficient, and on-time delivery of your cosmetic products.

Order Processing

Order Confirmation: After placing an order, you will receive an email confirmation with your order details. Please review this information carefully and let us know immediately if any changes are required.
Order Processing Time: We strive to process all orders promptly. Your order will typically be processed within 2-3 business days. Please note that this timeframe may be extended during peak seasons or promotional periods.

Shipping Methods and Timeframes

Shipping Partners: We have partnered with multiple logistics providers known for their reliability and industry-leading services in order fulfilment. This ensures that your products are handled with care and delivered in a timely manner.
Shipping Domestically: We currently offer shipping within India. Please note that international shipping is not available at this time.
Shipping Timeframes: The estimated delivery time for your cosmetic products is 5-7 business days. However, please note that delivery times may vary based on your location, unforeseen circumstances, and any public holidays.

Shipping Charges

Shipping cost will be calculated based on your order (number of products and weight) and displayed for your reference in the Cart and Checkout pages.

Shipment Tracking

Order Tracking: You will receive a shipping confirmation email with a unique tracking number once your order has been dispatched from our facility. You can track the progress of your shipment by clicking on the provided link or visiting the designated section on our website.

Packaging and Safety

Packaging Standards: We take great care in packaging your cosmetic products to ensure they arrive in perfect condition. We utilize suitable packaging materials and techniques to protect your items from damage during transit.
Safety Measures: We adhere to all safety guidelines and regulations to ensure the safe handling and shipping of cosmetic products. Additionally, we make every effort to securely seal all containers to prevent leakage.

Returns and Exchanges

Return Policy: For information regarding returns and exchanges, please refer to our separate “Returns and Refunds Policy” available on our website.
Damaged or Missing Items: Should you receive a damaged or incomplete order, please contact our customer support team within 2-3 business days. We will be happy to assist you in resolving the issue.

Customer Support

Contact Information: If you have any questions, concerns, or need further assistance with your order or shipping, our dedicated customer support team is available to help. You can email us through the form on the Contact page or call us on +91 44 4315 0116 during our business hours.

Vijay Impex Shipping Policy: Please note that the shipping policy outlined above is subject to change without prior notice. We recommend reviewing this policy periodically for updates. Thank you for choosing Vijay Impex for your product needs. We look forward to serving you and ensuring a hassle-free shipping experience.